AI Assistant – Complete Guide

Introduction

Your store’s visitors often have questions: “Will this part fit my car?”, “How long is shipping?”, “What’s your return policy?”. If they can’t get quick answers, they leave.

The AI Assistant acts as your digital sales representative. It answers product fitment questions, supports general store queries, and can even guide shoppers to the right category. It reduces the burden on your customer service team while improving conversions and customer satisfaction.

How to Set Up AI Assistant

1. Open the AutoFit AI App Dashboard.

   • [Insert screenshot of Dashboard here]

2. Navigate to Features > AI Assistant.

   • [Insert screenshot of AI Assistant toggle here]

3. Toggle the switch to Enable.

4. Customize your assistant:

   • Appearance: Choose colors, layout, and chat icon size to match your brand.

     • [Insert screenshot of appearance settings here]

   • Welcome Messages: Set a greeting such as “Hi there! I can help you check if a product fits your vehicle.”

     • [Insert screenshot of chat customization here]

   • Fitment Awareness: Enable this option so the assistant can answer fitment-specific questions.

     • [Insert screenshot of fitment awareness setting here]

5. Save changes.

Best Practices for AI Assistant

• Keep the tone on-brand: If your store is casual, make the bot friendly. If it’s premium, keep it professional.

• Use FAQ training: Pre-load common questions (shipping, returns, warranty).

• Enable live chat fallback: Combine human and AI support for the best customer experience.

• Highlight its presence: Add a tooltip like “Need help? Ask our AI Assistant!”

Why AI Assistant Matters

Shoppers expect instant support. The AI Assistant provides answers in seconds, keeping them engaged instead of bouncing to competitors. It also helps reduce cart abandonment and improves trust.

In short, it’s like having a 24/7 sales assistant who never sleeps.